Captain Outlet - Retail Operations Leadership Role

Join TBI Group as a Captain Outlet and take the lead in driving operational excellence in our dynamic retail environment. This pivotal role is perfect for a results-oriented professional with a passion for customer service and team leadership. As the Captain Outlet, you'll be the backbone of our retail operations in Jakarta Raya, ensuring that every outlet runs smoothly and efficiently. Your mission is to lead a team of dedicated staff, optimize store performance, and deliver an exceptional customer experience.

TBI Group is a leading retail company with a rich history of innovation and customer-centricity. With multiple outlets across Jakarta Raya, we are committed to providing high-quality products and services. In this role, you'll work closely with our team to implement best practices, streamline operations, and achieve our sales targets. Every day, you'll be on the front lines, ensuring that our customers leave satisfied and our business thrives.

If you're ready to take on the challenge and make a real impact, we invite you to apply for this exciting opportunity. Join us and be part of a team that values excellence, innovation, and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Lead a team of retail staff to ensure smooth daily operations.
• Monitor and analyze sales performance to identify opportunities for improvement.
• Implement and enforce store policies and procedures to maintain high standards.
• Train and develop staff to enhance their skills and performance.
• Manage inventory levels to ensure optimal stock availability.
• Coordinate with the central office to ensure consistent brand standards across all outlets.
• Handle customer complaints and resolve issues promptly to maintain customer satisfaction.
• Participate in inventory and stock-taking activities to ensure accuracy.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 3 years of experience in retail operations or a similar leadership role.
• Proven track record of achieving sales targets and operational excellence.
• Excellent leadership and communication skills.
• Strong analytical and problem-solving abilities.
• Familiarity with retail management software such as SAP, Oracle, or similar systems.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken English is a plus.

🛠️ Keahlian

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