Sales Retention Specialist - Semarang

Astra Credit Companies · 📍 Semarang, Jawa Tengah · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 3500000 - 6000000
Astra Credit Companies is seeking a dedicated Sales Retention Specialist to join our team in Semarang. This role is crucial in maintaining and growing our customer base through effective retention strategies. The ideal candidate will have a strong background in sales and a passion for customer satisfaction. Join us and help us build lasting relationships with our valued customers.

📋 Tanggung Jawab Pekerjaan

Develop and implement sales retention strategies to increase customer loyalty and reduce churn.,Monitor customer accounts and identify potential issues or opportunities for improvement.,Build and maintain strong relationships with existing customers to ensure their satisfaction and long-term commitment.,Analyze sales data to identify trends and make data-driven decisions to improve retention rates.,Collaborate with the sales team to ensure a seamless customer experience from acquisition to retention.,Conduct regular check-ins with customers to understand their needs and address any concerns.,Stay updated with industry trends and best practices in sales retention to continuously improve strategies.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Marketing, or a related field.,Minimum of 3 years of experience in sales or customer service roles.,Strong understanding of sales processes and techniques.,Excellent communication and interpersonal skills.,Proficient in using sales and customer relationship management (CRM) tools.,Ability to work well under pressure and meet tight deadlines.,Strong analytical and problem-solving skills.,Familiarity with Indonesian market and customer preferences is a plus.

🛠️ Keahlian

Sales retention strategiesCustomer relationship managementData analysisCRM toolsInterpersonal communicationProblem-solvingIndonesian market knowledge
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